Salon Policies
Appointments
Please remember to pre-book your next appointment before leaving the salon to enable front desk staff to accommodate your wishes. We recommend booking at least 3 appointments out to secure a time that suits your schedule.
Appointment Confirmation
As a courtesy we do text/email reminders 7 days, 2 days, and a final reminder the day before. If we are unable to reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. Please ensure that we have your current phone number and email on file to be able to provide this courtesy reminder. You are always welcome to call and double check any appointments if you’re unsure.
Salon Policies
Your appointments are very important to our entire team at Salon Pure. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with at least 24-hours notice. This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. The cancellation fees listed below will need to be honored over the phone at the time guests reschedule the next appointment, if under the age of 18 the fee will be the responsibility of the legal guardian. Here is our general breakdown of cancellation fees:
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Less than a 24-hour notice will result in a charge equal to 25% of reserved service(s) amount.
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“NO SHOWS” will be charged 50% of the reserved service(s) amount.
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Specialty Services & Packages must be reserved with a 50% non-refundable credit card deposit.
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All service prices are subject to additional charges at the discretion of the service provider.
If you have “no-showed” any appointment two times, we require a 50% non-refundable deposit by credit card at the time of the next appointment request.
Late/Tardy Policy
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies. See you soon!
Birthdays
Retail Return Policy
Make sure we have your birthday and email address on file to receive a complimentary gift for your birthday every year.
Returned Check Policy
We always hope that you are pleased with your purchase. If you are unhappy with your purchase we will be happy to offer an exchange of your purchase for salon retail credit with a valid receipt, if returned within 15 days of the purchase date.
There is a $50 fee for all returned checks.
All policies and procedures are established at the discretion of Salon Pure and are subject to change without notice. Salon Pure maintains the right to deny service to anyone who abuses our policies, facilities, staff, and/or guests. All guest information and services are confidential and/or private.